Administrative Officer (Social Work Service)

The position is located in Social Work Service, VA Medical Center, in Memphis, Tennessee. The primary purpose of the incumbent is to coordinate the administrative duties of Social Work Service in order to guarantee the primary goal of optimally delivering high-quality care to the veteran. Major duties: The Administrative Officer (AO) will oversee all hospital functions that are the responsibility of Social Work Service related to Performance Measures, Access to Care, Quality Management, Fiscal, contracting, equipment, customer satisfaction, and personnel actions related to FTE. Administrative responsibilities will include, but not limited to: Must be familiar with the consult management process and the encounters completion to ensure that staff follows business rules in managing consults, capturing work load, and takes necessary corrective actions to resolve any issues. Will serve on Medical Center and/or VISN Committees as assigned by the Service Chief. These committees assist top management with operating the Medical Center. Responsible to management on administrative manners concerning Social Work Service, provides guidance and direction to the many and varied licensed staff within Social Work Service regarding VHA directives, policy, MCM's and SOP'S to assure efficiency and customer satisfaction, including scheduling of activities, daily monitoring of the operations of the programs, measuring outcome of services provided by reviewing and analyzing data, making recommendations for improved efficiency and effectiveness, reviewing patient satisfaction surveys, and performance measures. Advise Service/Section chiefs on VA policies and procedures and initiate all appropriate and necessary actions. Must be able to articulate in writing all requests, memos, presentations and correspondence to other services as needed. Incumbent must be able to conduct fact finding inquiries for and prepare required congressional that are reported to Medical Service leadership. Coordinates with Human Resource Management Service on all matters affecting employee personnel actions, including the recruitment of clinical and non-clinical personnel, coordination of personnel related records such as performance ratings, appraisals, position descriptions, functional statements, 6-part folders, awards and proficiencies for clinical and non-clinical staff. Provide indirect supervision to non-clinical staff. The incumbent will provide indirect supervision to an Administrative personnel who are GS-7's, GS-6's, and GS-5 in OEF/OIF, Health Care for Homeless Veterans, and Medical Foster Home. Responsible for the management of resources including authorized 86 FTE, overtime and fund control points to ensure that resources are within established ceilings and guidelines. The Administrative Officer is responsible for obtaining and maintaining certification as a contracting officer's technical representative (COTR) and Learning Management System (LMS) administrator to track and assist with mandatory training requirements. Responsible for Social Work Service preparation and planning involvement in the Hospital Incident Command section as well as the service wide cascade call back system. Monitoring service specific performance measures, clinic access, consult and encounter processing. Assists supervisors, faculty, and staff in projecting needed changes based on data and recommends appropriate actions to improve performance. Familiar with the consult management process and the encounters completion to ensure that staff follows business rules in managing consults, capturing work load, and takes necessary corrective actions to resolve any issues. Responsible for employee motivation, productivity, morale, and the incentive award efforts. Provides guidance and direction to the licensed staff regarding VHA directives, policy, MCM's and SOP'S. Other duties as assigned. Work Schedule: Monday - Friday; 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer (Social Work Service)/PD502070 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.