IT Specialist (CUSTSPT)

The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in The Technology and Networks, Information Technology and Management, Digital Strategies and Engagement Department (DSE) New York. National Museum of the American Indian (NMAI), Under Secretary of Museum and Culture, Smithsonian Institution (SI). Major duties: The IT Specialist (CUSTSPT) is responsible for providing IT Customer Support, audiovisual (AV), and multimedia systems support and serve as technical lead at the NMAI New York. In this position, you will: Provide advanced IT customer support for NMAI New York Staff by independently diagnosing and resolving complex or non-routine technical problems. Troubleshoot issues involving desktop and laptop hardware, operating systems, network connectivity, printers, mobile devices, teleconferencing platforms, and integrated audiovisual (AV) environments. Provide audiovisual and multimedia technical support for museum programs, public events, educational activities, film screenings, exhibitions, and internal meetings at NMAI New York. Plan and coordinate small to medium scale information technology (IT) and audiovisual (AV) projects for NMAI New York, including gallery technology upgrades, conference room and meeting space improvements, equipment refreshes, and deployment of new or replacement technologies. Maintain inventories of information technology (IT) and audiovisual (AV) equipment for NMAI New York and monitors equipment lifecycle status to support operational continuity and planning. Requirements: Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.