IT Specialist (SysAdmin/CustSpt)

The position is in the Department of Veterans Affairs (VA), Office of Information & Technology (OIT), Enterprise Command Operations (ECO). The purpose of the position is to provide system analysis and customer support for all Major Incidents related to information Technology (IT) service outages, degradation of services, and unplanned service disruptions that negatively impact the VA's nationwide plans, goals, and mission effectiveness in support our nation's Veterans. Major duties: OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans. OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology. Major Duties: Plans and coordinates enterprise-wide restoration activities during major IT service outages. Assesses operational impacts of outages and develops restoration strategies to minimize business disruption. Coordinates contingency and continuity actions necessary to restore critical IT services. Evaluates incident trends and recommends improvements to enterprise service reliability and availability. Monitors and evaluates enterprise IT service performance during incidents and service degradations. Analyzes outage data and system performance information to identify trends and recurring issues. Conducts root cause and after-action analyses to improve future system performance and availability. Coordinates restoration efforts involving network, server, application, and infrastructure outages affecting enterprise services. Assesses technical impacts and risks associated with service disruptions affecting information systems. Leads emergency response actions required to restore secure operation of enterprise IT services. Collaborates with technical subject matter experts to diagnose and resolve system and network failures. Coordinates emergency changes to applications, operating systems, hardware, and infrastructure required to restore service. Oversees implementation and integration of fixes, patches, and updates during outage recovery efforts. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles: 411 - Technical Support Specialist For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.cisa.gov/tools/cyber-career-pathways-tool Work Schedule: Wednesday-Saturday, 10:30PM - 9:00AM ET or Tuesday-Saturday, 3:00PM - 11:30Pm ET; Tour of duty may be subject to change based on organizational needs. Compressed/Flexible: As determined by the Agency Policy Telework: Adhoc telework may be authorized at management discretion. Virtual: This is NOT a virtual position. Position Description/PD#: IT Specialist (SysAdmin/CustSpt)/ PD18158A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Travel Required: Up to 25% travel may be required, as needed, for this position. Financial Disclosure Report: Not Applicable Physical Demands: The work is sedentary. Walking, Standing, bending, or occasional lifting of boxes or IT equipment weighing up to 40 pounds. Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, air conditioned office spaces with moderate noise from common office equipment. Computer equipment on the operations floor involves the use of high voltage electricity. The position involves permanent tours of duty involving day, night, weekends, and holiday tours of duty 24x7x365. The position will involve mandatory and optional overtime. The work area is adequately lit, heated, and ventilated Drug Testing Position: Not Applicable Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. This job opportunity announcement may be used to fill additional vacancies. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.