Program Analyst

The position serves in VBA Compensation Service's Procedures & Interagency Data Sharing/MilPay Division, which develops and disseminates nationwide disability compensation procedures. The incumbent supports interagency data-sharing agreements, data collection and exchange, procedural guidance, and special initiatives designed to improve the efficiency and effectiveness of compensation claims processing. Major duties: Specific duties include: Monitors operating programs and activities supporting compensation benefits and services provided to veterans, their dependents, or beneficiaries. Works in close cooperation with other elements of VBA as it relates to Veterans benefits. Formulates and recommends instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery or supporting delivery of benefits or services to veterans. Provides field support regarding the procurement of records and/or data from other federal agencies. Studies program operations, new legislation, automated systems management initiatives, and the operation of interacting programs and organizations to develop new and modified operating instructions and training material. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives. Undertakes long and short-range research and studies program activities within the CS service to support the organization's business goals and objectives. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as Internet tools, manuals, and other reference material. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Prepares clear and concise documents including memorandums of understanding or agreement. Assists in the development of new or existing procedural guidance. Serves as an advisor and consultant to the supervisor on precedent determinations involving decisions on individual cases and national issues regarding technical, regulatory, procedural, and operational aspects of the compensation service program. Prepares for and gives oral presentations to various audiences within CS Service, VBA senior management, department level executives, and outside agencies. Develops PowerPoint presentations covering highlights of new material and providing practical applications and examples. Research Veteran-specific issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions. Deals with issues of both sensitive or of a high-profile nature while advising leadership on the national or local impact of changes in process, protocol, or legal statutes, which may impact or shape the future direction of the organization. Leads in-house efforts and participates actively as a team member or sub-group leader on project teams involving participants outside of VBA, to include the effective development of functional and beneficial agreements. Demonstrates exemplary professionalism in business tact, acumen, communication style, and appearance that is reflective of an organization dedicated to world-class service delivery. Meets the needs of customers while supporting VA's mission. Consistently communicates and treats customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner. Provides customers with consistent information according to established policies and procedures. Handles conflict and problems in dealing with customers constructively and appropriately. Demonstrates an overall cooperative nature and team spirit in working with others yet is self-driven to complete tasks with little or no direction. Performs other duties as assigned. Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm. Compressed/Flexible: Not available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Program Analyst; PD42023A Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required. Requirements: As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.