Administrative Officer

The Administrative Officer serves as a key administrative and operational advisor to the Joplin CBOC leadership team (Lead Clinic Physician and Nurse Manager), under the Assistant Medical Center Director for CBOCs. Analyzes, evaluates, advises on, and coordinates clinical operations and healthcare delivery processes to improve access, quality, efficiency, and patient experience across assigned CBOCs. Major duties: Administrative Officer duties include but not limited to: Clinic Operations & Access Management Monitors and analyzes CBOC access metrics (e.g., same-day, next-available, 7-day access, missed opportunities, clinic utilization) and PACT model implementation; identifies bottlenecks and recommends process improvements to ensure timely and appropriate care at all access points. Applies healthcare operations knowledge to coordinate scheduling grids, room utilization, and provider templates; partners with Service Lines and Scheduling to align capacity with demand. Produces recurring reports and validates data for facility management, VISN, VHA, TJC, and OIG requests related to CBOC operational performance. Serves as operational point of contact for patient/family inquiries; collaborates with Patient Advocates; drafts and routes accurate, timely responses to Congressional and other controlled correspondence. Budget, Resource Management, and Contracting Support Participates in budget formulation, justification, and execution for assigned CBOCs; ensures expenditures are authorized and documented; provides financial advice to clinic leadership. Assists with space utilization surveys and plans; coordinates equipment lifecycle actions and internal controls for accountability of resources. Provides administrative support to contracting and leasing activities for (often multi-state); maintains COR training as required; coordinates stakeholders and contingency plans for contracted work impacting clinic operations. Supports recruitment and retention processes; coordinates timely credentialing/privileging documentation and provider proficiency tracking in collaboration with Medical Staff Office and service chiefs. Offers input to performance evaluations from an operational perspective. Quality, Compliance, and Safety Supports continuous monitoring of performance measures; conducts routine tracers for compliance with VA, TJC, and OSHA standards; trends findings; coordinates corrective actions with clinic leadership. Assists in disaster and adverse event coordination for the CBOC, including documentation and communication with the facility Command Center, per local policy. Assists in developing and maintaining CBOC SOPs; interprets and implements VHA/VISN/VAMC policies; plans and delivers training on operational processes and data tools. Program Analysis & Data Management Uses VHA analytical tools (e.g., VSSC, ProClarity, Primary Care Dashboard/PCMM, etc.) to track and assimilate CBOC performance data; performs qualitative and quantitative analyses to inform decisions and recommendations. Prepares trend analyses and management briefings for the Assistant Medical Center Director for CBOCs, highlighting issues/needs for upcoming fiscal periods Travel to cover the Jay Oklahoma CBOC on average one time per week. , Work Schedule: Monday through Friday, 7:30am - 4:00pm, subject to change based on needs of the facility. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD03371A Relocation/Recruitment Incentives: not authorized Critical Skills Incentive (CSI): not authorized Permanent Change of Station (PCS): not authorized Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.