Administrative Officer

West Palm Beach VA Medical Center is looking for Administrative Officer who will work within the Medicine Service. They are supervised by the Supervisory Management Analyst of Medicine Service. They retrieve, track, review, analyze, and trend data to establish formal recommendations to senior leaders in the operational areas of the sub-specialties and programs. Responsible for providing variety of applicable administrative functions, activities, operations and programs as delegated. Major duties: Administrative Officer to the Medicine Service self-directed and has broad latitude to work independently. The Administrative Officer reviews, analyzes and recommends action in the areas of program management, personnel management, budget, human resources, utilization review, and customer service as related to all assigned sub-specialties. They also serves as a resource support person for the Chief of Medicine and the Associate Chief of Medicine Service, other members of the Leadership Team, inclusive but not limited to the Acute care areas (ICU), Cancer Center Director, the Sub-Specialty areas, Specialty Practice Leaders, and Lead physicians for multiple Specialty Areas. Additional Duties Include But Not Limited To: Supports and performs duties by observing the guiding principles of this Medical Center and VACO. Performs assigned duties in a manner that promotes quality health care, outstanding customer service and the maintenance of an environment committed to serving the veteran. Provide administrative support to the Medicine Service leadership team regarding all operational aspects of the Service. Monitors specific Performance Measures, collects relevant data and generates reports, and recommends corrective actions for performance improvement under the clinical guidance of the Chief or Supervisory Management Analyst. Identifies issues, develops strategic ideas towards the resolution of such, and recommends options to Service management. Provides operational and administrative support for sections utilization review, various projects, and as directed by the Chief of Medicine; participates in all process improvement activities in support to the Medicine Service in conjunction with Specialty Practice Leaders. Oversees, supports and maintains Medicine's personnel information such as CVs, complaint letters, Peer Reviews, OPPEs/FPPEs, Special Awards, certifications, documentation for educational requirements, performance pay, performance measures, etc. Assists in formal management of patient complaint; replies to such, including Congressional; assists in the facilitation and scheduling of special needs and Medical Center priority patients in concert with the Specialty Practice Leaders Utilizes specialized data bases such as VISTA, Pyramid Analytics, various Dashboards and SAIL, to extract data. Is proficient in using Microsoft Office applications such as Work, Excel, and PowerPoint. Effectively analyze data, for the preparation of reports to Service leadership. Assists in procurement as needed (ordering departmental equipment and the tracking of the equipment.) Provides support in any other area as so directed by the Service Chief. Serves as 'Customer Service Liaison' for Other Medicine Sections. Serves as a liaison between Service and other Services. Serves as a liaison for facility disaster planning and help facilitates training for Medicine staff; Acts as a customer service agent for Medicine Service. Handles Service specific patient complaints, and develop and institute projects/plans to enhance staff & patients level of satisfaction. Assists with administration of Internal Medicine Residency Program and training / educational activities of residents and faculty members in collaboration with the assigned Specialty Practice Leader, Clinical Educators, and Medical Center GME Coordinator. Oversees the maintenance by the Secretarial staff of records and documentation of all service level resident training activities and programs, compiles required reports relating to medical residents. Work Schedule: Monday-Friday 8:00 AM - 4:30 PM. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD029680 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Requirements: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.