Administrative Officer

This position is located within a Consolidated Patient Account Center (CPAC) in the Office of the Director with the position serving as the Administrative Officer. Serves as full staff assistant to the CPAC Executive Office on all administrative matters related to front and back end revenue generation functions for Third and First Party revenue. Major duties: Major duties include, but are not limited to: Assist with the coordination of administrative matters between executive leadership and all managers and supervisors as well as internal and external customers. Interpreting administrative policies; developing and implementing local policies. Defining administrative requirements; and/or providing advice to executive leadership on related issues. Provides guidance to ensure requirements are achieved, maintains administrative systems, prepares correspondence, and other responses. Responsible for tracking inquiries and required reports, coordinating responses within the identified time-period to ensure reporting deadlines are met. Provides guidance, direction, advice, and training for all matters related to records management for the organization. Responsible for establishing and maintaining current service level agreements (SLAs) with each medical center and tracking /updating new SLAs when required. Directs and organizes employee meetings and activities to include "all staff" meetings, employee appreciation events, training, new employee orientation training, records management meetings, and task assignment to records department liaisons. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday 8:00am-4:30pm Compressed/Flexible: May be authorized at supervisors discretion Telework: This position is eligible for AD/HOC telework. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD68743A and PD17927A Relocation/Recruitment Incentives: Not Authorized Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.