Supervisory Program Analyst

The Supervisory Program Analyst position is at the Loma Linda VA Medical Center in the Health Administration Service (HAS). The primary purpose is to serve as the VA Loma Linda Eligibility and Enrollment Coordinator and is responsible for complete oversight and guidance of the Health Administrative Specialists (HODs), Eligibility and Enrollment Staff and Ward Administration Inpatient Unit. Major duties: Duties at the full performance include but are not limited to: Responsible for coordinating and supporting mechanisms for successful data entry. Responsible to ensure accurate, timely and consistent data is entered into the Medical Center database. Establish and coordinate in-depth training with the HAS Trainer to ensure that HAS and other identified Medical Center staff are education and accountable for data management. Coordinates the collection of data concerning patient care activities; makes computations as required and reports monthly, quarterly or annually to management. Receives requests from other sources and determines the best method of obtaining, computing and reporting. lncumbent(s) are involved in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment. lncumbent(s) must possess vast computer knowledge in creating and capturing data. Makes daily and frequent personal and telephone contact with a variety of individuals including physicians, nurses, technical support staff, Veteran patients, and families of patients, and Veteran Service Officers. "People skills" must be exceptional. Prepares draft correspondence in response to inquiries from Veterans, Congressmen, Senators, Veteran Services Representatives, and other individuals. The final correspondence will come from the Chief HAS office. Investigates patient complaints on clinical administrative issues and prepares written response. Responsible for overseeing staff communicating on the telephone. Must assure that they follow all VA directives, policies and procedures. Responsible for assuring that the incomplete encounter, action required report is run daily and errors corrected. lncumbent(s) must have knowledge of the VHA Scheduling Directive and all processes within that directive such as the VSE/GUI, Recall System, Electronic Wait List (EWL), New Enrollee Appointment Request (NEAR) list and work with the HAS Trainer on assuring that staff are properly trained on the requirements of the VHA Scheduling Directives and can complete the scheduling responsibilities. Responsible for assuring that staff update all demographic information on each patient that checks in for their appointment by utilizing the Pre-registration menu as well as gather insurance information either by using the insurance scanners or copying the insurance cards. Performs Other duties as assigned. Work Schedule: Monday - Friday 7:30am to 4:00pm (May be required to attend Enrollment/Eligibility events outside normal business hours) Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Analyst/PD11493A Financial Disclosure Report: Not required Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.