Program Analyst

This position is located at the VA Puget Sound Health Care System (VAPSHCS) which includes Seattle and American Lake campuses, as well as Community Based Outpatient Clinics (CBOCs). The incumbent serves as an information management specialist for Quality Improvement at a complex, affiliated Health Care System with two divisions (American Lake and Seattle).The incumbent provides administrative and technical support for the Quality Improvement Operations. Major duties: Duties include, but not limited to: Performs program cost analyzes of projects, or performance of evaluations of many of the Quality programs (High Reliability Organization, Infection Prevention, Accreditation, Patient Safety, Facility Policy Control, Employee Occupational Health, Risk Management, CSC, External Peer Review Program), these programs directly affect facility service lines and the Puget Sound Facility. Conducts portions or phases of a cost-effectiveness study for clinical or administrative programs. Independently conducts cost-effective studies for clinical or administrative programs with an organizational or VISN impact. Considers all aspects of new or established programs, including standards (i.e. Joint Commission on Accreditation of Healthcare Organizations (JCAHO)), policies, objectives, workload models, resource estimates and utilization, issues, constraints, impacts and concerns related to other organizational components. Evaluates, processes, or makes recommendations for effective organizational changes. Performs organizational analysis for the Quality and Patient Safety Service Line and will act as the QPS liaison, as directed, at the facility level while working with other service lines. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives. Analyzes program performance data to identify opportunities for improvement and impact. Analyzes and prepares program status reports for review at all levels. Performs quality assurance work that involves systematic prevention of defects, nonconformance to regulations and standards, identification of unsatisfactory trends and conditions, and correction of factors that may contribute to defective work processes or products. Performs quality management activities which are designed to improve quality of transaction processing, customer service activities or other business procedures. Performs a variety of duties to carry out, administer or advise on work concerned with assuring the quality of work transactions, business processes and delivery of services needed to carry out federal government programs and functions. Develop plans and programs for achieving and maintaining total quality transaction processing and customer service throughout the business cycle. Develops reporting procedures, sampling techniques, and measurements at various points in the transaction process or business cycle to identify problem areas or inherent weaknesses in work processes, procedures, information-Systems and content. Develops indicators to provide objective evidence of the effectiveness of quality procedures and controls. Investigates and analyzes adverse quality trends or conditions and initiates corrective action. Monitors qualitative and quantitative measurements to identify quality program trends. Identifies areas requiring further analysis. Recommends approach to senior staff. Consults with technical experts to examine and analyze usual or problem situations indicated by changes in program quality indicators. Performs in-depth research, analyzes operating contingencies and special situations Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: AD-HOC (Inclement Weather Only) Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD663418030 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.