Management and Program Analyst

The NIH Clinical Center seeks an experienced Management and Program Analyst to serve as General Manager of the Family Lodge, providing a welcoming environment for patients and families. This position combines operational leadership, strategic planning, resource management, and hospitality services. The ideal candidate will demonstrate strong program management, problem-solving, and interpersonal skills while ensuring efficient operations and exceptional guest services. Major duties: If selected for this position, your duties may include, but are not limited to the following: As a Management and Program Analyst serving as the Family Lodge General Manager, you will: Direct and coordinate the day-to-day operations of the Edmond J. Safra Family Lodge, including lodging services, front desk operations, guest services, housekeeping relationships, and facility maintenance coordination. Develop, implement, and evaluate operational policies, standard operating procedures, service standards, and program improvements to ensure a safe, efficient, and family-centered lodging environment. Conduct comprehensive management studies, evaluate operational efficiency, monitor occupancy and service delivery trends, and recommend improvements to enhance program effectiveness and resource utilization. Manage Lodge budgets, forecasting, expenditures, and financial reporting. Serve as a Contracting Officer's Representative (COR), overseeing contractor performance, deliverables, invoices, and contract compliance. Oversee inventory, property management, housekeeping, maintenance, and safety requirements. Establish customer service standards, evaluate guest feedback, and resolve complex concerns to ensure a welcoming, supportive environment. Collaborate with NIH departments, FNIH, and external partners to support Lodge operations. Develop strategic plans, management reports, briefings, and recommendations for senior leadership to enhance operational performance and family services.