Administrative Officer

This position is located at Corporal Michael J Crescenz VA Medical Center, Medicine Service Product line. The incumbent is directly accountable to the Supervisory Business Manager and ACOS/Medicine for the overall planning, implementation and analysis of activities that relate to the daily administrative and clinical operations of Medicine Service. This service contains over 400 employees and provides direct care to approximately 30,000 Veterans per year. Major duties: Program Administration Maintains productive working relationships with the Medicine Service subspecialty clinic staff. Participates in monitoring clinical productivity and efficiency, medical documentation, and as required makes recommendations to the Medicine. Supervisory Business Manager for enhancements that meet CMCVAMC, VISN and VHA standards for waits, delays and customer service. Oversees administrative activities related to Title 38 physicians in terms of assuring timeliness of relevant actions relating to the appointment, reappointment, advancement, or change in appointing authority of Title 38 physicians. Continually monitors compliance with all external accrediting agency standards that impact within Medicine Service and ensures that adequate plans are developed for areas identified as noncompliant. Continuously monitors patient satisfaction levels and, as assigned, assists with patient complaint investigations. Interacts with the Supervisory Business Manager and other Medical Center management to resolve issues related to cost effectiveness and quality of care. Assists in developing data management procedures and systems that produce accurate reporting of workload and resource utilization within the service line to generate recurring and nonrecurring reports that analyze clinical efficiency and resource utilization levels. Assists in developing clinical practice management procedures and patient flow processes that generate accurate provider workload, provider efficiency, and resource utilization reports. Incumbent assists the Supervisory Business Manager with the formulation of the annual budget submission and with quarterly review of all fund control point activity. Incumbent assists with the development of both long and short-range policies and plans for Medicine Service administration by coordinating the needs of the organization(s) for which accountable. Incumbent provides formularized planning direction for the Medicine Service under the direction of the Supervisory Business Manager and/or ACOS. Incumbent will recognize the need for new policies and procedures and then elevate these needs to the attention of the Supervisory Business Manager and ACOS. Assists the Supervisory Business Manager with preparation of all subspecialty sections' equipment requests and acquisition packages. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday 7:30 am - 4:00 pm Position Description/PD#: Administrative Officer/PD072210 Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.