Program Analyst

The incumbent serves as the Program Analyst for Nursing Service and maintains knowledge of all associated clinical and operational software applications and informatics initiatives. This employee also performs technical, administrative, and professional work involving managing, administering, operating and conducting support services necessary for the operation of the service. Major duties: This position administrates data to mission-specific databases in order to support business intelligence applications, adapts IT systems through edits of parameters, profiles, and system specific workflow to meet medical center policies and procedures, performs workflow assessment by use of lean, high-reliability systems redesign processes to assess workflow related data recorded by various IT systems, and performs optimization in addition to adapting software controls to existing workflow. The incumbent represents the service on committees/workgroups at the service and facility level for systems redesign, data capture and VHA performance measures and monitors. This employee functions independently with minimal supervision. Duties include but are not limited to: Develops, plans, conducts, and implements program analyses using efficiency, compliance, clinical, administrative, and mission-related data. Determines appropriate data-collection methods based on service objectives, industry standards, governing policy, and project outcomes. Uses quantitative and qualitative analysis to identify, quantify, and resolve organizational problems. Develops and applies SQL, MS Access, advanced MS Excel, SharePoint, LEAF, VistA, FileMan, and other VA information systems to produce reports, measures, and management information. Evaluates the needs of clinical services in relation to the capabilities of software applications and coordinates required modifications. Configures and tests application parameters, profiles, user/group access, workflows, and software components to meet service requirements. Maintains and updates site parameters and site-specific files to ensure proper functioning of complex, interrelated software applications. Serves as the ADPAC and subject-matter expert for CPRS, VistA, the Nursing Package, and related clinical and commercial applications. Conducts workflow assessments using lean, high-reliability, and systems-redesign processes to evaluate workflow-related data and improve operational performance. Applies human-factors and usability principles to evaluate sequencing, information flow, plain language, minimum keystrokes, and user comfort. Reengineers and redesigns clinical and administrative processes to improve efficiency, effectiveness, safety, and documentation. Generates compliance, audit, and program outcome reports-synthesizing data and findings for Executive Leadership Team (ELT), Service Chiefs, and other stakeholders. Performs other duties as assigned. Work Schedule: Monday through Friday; 7:30am- 4:00pm Telework: This position may be authorized for telework. Ad Hoc telework only. Ad Hoc Telework. Telework that occurs on an occasional, non-routine basis. Telework that occurs to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD304750 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.