Medical Administration Specialist

The position serves as Team Supervisor in the Business Office (BO) for the Overton Brooks VA Medical Center (OBVAMC). The position provides a high level of administrative support to BO, upper management and clinical services. The position will be asked to provide direct supervision or second level supervision in one or more of the sections in BO. Major duties: Duties include but not limited to: Coordinates and supports mechanisms for successful data entry into the Medical Center database, ensuring accurate, timely, and consistent data. Applies VistA system knowledge to create and capture data across BO packages. Ensures daily incomplete-encounter action-required reports are run and errors corrected; escalates provider non-compliance to leadership. Investigates patient complaints on eligibility issues; drafts written correspondence in response to Veterans, Congressional, and Veteran Service Representative inquiries. Analyzes, interprets, and implements regulations to reflect current operating procedures; applies extensive VA/Healthcare System policy knowledge to patient benefits and eligibility issues. Work Schedule: Monday through Friday; 8:00am-4:30pm; Subject to change based on the needs of the facility. Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Specialist/PD07488A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.