Program Analyst

This position has a primary responsibility to support the planning and operational management for all Community Care/Non-VA Care Services programs. This position provides information and analysis that influences the decisions regarding change, provides information and analysis for short and long-range planning and recommends change, recommends change in programs for improving coordination of workflow, and controls measures required to provide information to managers. Major duties: Duties include, but are not limited to: Develops and maintains data capture and tracking tools to analyze Community Care program trends, workloads, costs, and personnel requirements. Prepares and submits reports, studies, and performance metrics for leadership briefings, including Directors Daily and Weekly reports. Coordinates and develops administrative documents, spreadsheets, databases, reports, and briefing materials using advanced software applications. Collects, analyzes, and compiles data from multiple sources to develop reports, presentations, and recommendations for OCC leadership. Researches and develops recommendations to improve efficiency and reduce program costs without negatively impacting operations. Supports program effectiveness by monitoring consult timeliness, workflow processes, and quality improvement efforts for Community Care operations. Analyzes workload and productivity data to support operational planning and resource allocation for Community Care programs. Provides information, guidance, and referral assistance to staff, Veterans, and stakeholders regarding Community Care functions and services. Coordinates with OCC leadership, service lines, and external stakeholders to communicate program findings, clarify process issues, and support implementation of operational recommendations. Conducts special studies and research to evaluate Community Care programs, identify issues, and recommend operational improvements. Develops project plans, establishes timelines, and evaluates program processes to support Community Care operational goals and organizational effectiveness. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00am - 4:30pm, subject to change based on the needs of the facility Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD07507O and PD07506O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS):Not Authorized Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Must pass pre-employment physical evaluation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.