Program Analyst

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Program Analyst (LMS Administrator), you will be the technical expert who manages and enhances the USCIS Learning Management System, troubleshoot complex issues, and collaborate with training professionals to ensure seamless delivery and accurate tracking of agency training. Major duties: The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity. Acts as the USCIS point-of-contact for core and advanced Learning Management System (LMS) features, including classroom management, SF-182 external training, mandatory training assignments, and user access and permissions. Identifies, troubleshoots, and resolves new and recurring issues within the LMS, training systems, and content, coordinating with IT staff and vendors as needed to maintain system performance and compliance. Recommends training-related systems and services that can be leveraged to support and enhance agency training programs, and collaborates with stakeholders to gather requirements and support the integration of eLearning assets. Provides expert guidance, technical support, and consultative solutions to ensure effective use of the LMS and related systems. Routinely supports high-visibility projects and initiatives for senior USCIS leadership, generating reports, analyzing data, and contributing to quality assurance and continuous improvement efforts. Requirements: Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding USCIS applies the Telework Enhancement Act of 2010 to its telework program This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Probationary Period: You may be required to serve a probationary period of 1 year.