IT SPECIALIST(CUSTSPT)

This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Major duties: You will serve as the Information Technology Specialist (CUSTSPT) for the Telephone Management Division, N5 Policy-Plans-Projects Department at Naval Computer and Telecommunications Station (NAVCOMTELSTA) San Diego. You will utilize various software programs to conduct research, identify, and correct data discrepancies while maintaining contact with customers. You will receive invoice data electronically from communications service providers for switched local and long-distance tolls, equipment, and non-switched charges. You will act to resolve reported issues and ensure that customers receive a full explanation of resolutions. You will reconcile and analyze the Telephone Management System (TMS) and vendor billing to ensure accuracy between expense and revenue and prepare justification for any variances. You will research job order number rejects, prior year costs, and validations to correct billing data. You will provide customer support for the Base Communications Office (BCO) subscriber portal, where customers access their billing reports and account data. You will assist and train personnel on software programs utilized in the BCO.