Product Manager

--------------- Company Details --------------- Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60+ operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible. Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “ What’s Next ” in our industry and beyond. With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves , and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions. Berkley Technology Services: Right Team, Right Technology, Simple and Secure. Company URL: https://www.berkleytechnologyservices.com/ The company is an equal opportunity employer. ---------------- Responsibilities ---------------- The *Dynamics Administrator/Developer* is responsible for the administration, configuration, development, support, and continuous improvement of the organization's Microsoft Dynamics 365 enterprise CRM capabilities. This role partners closely with Product Management, Engineering, business stakeholders, Operating Units (OUs), and other development team members to deliver scalable, secure, and efficient solutions that support business objectives. The Dynamics Administrator/Developer combines technical expertise with business analysis capabilities to configure, develop, test, and support Dynamics solutions. The role contributes to solution design, integrations, releases, and production support while collaborating across the Business Systems team to ensure successful delivery of business value and a high-quality user experience. * Partner with Operating Units (OUs) and business stakeholders to gather, analyze, document, and validate business and technical requirements. * Translate business requirements into scalable Dynamics solutions. * Build strong relationships with business stakeholders and serve as a trusted advisor on Dynamics capabilities and best practices. * Create and maintain functional specifications, technical documentation, process flows, user stories, and acceptance criteria. * Support the administration, configuration, maintenance, and continuous improvement of Microsoft Dynamics 365 and Power Platform solutions. * Configure and maintain entities, tables, forms, views, dashboards, model-driven applications, business rules, workflows, and security roles. * Manage user access, role assignments, and security configurations while adhering to organizational standards and compliance requirements. * Assist with environment management, application lifecycle management (ALM), and release management processes. * Monitor system health, performance, and adoption and identify opportunities for optimization. * Design, develop, test, and deploy Dynamics and Power Platform solutions * Develop custom functionality to meet business requirements while following development standards and best practices. * Participate in solution design discussions and provide recommendations regarding platform capabilities, scalability, maintainability, and performance. * Collaborate with team members on code reviews, solution reviews, and technical design sessions. * Evaluate new Dynamics capabilities and recommend enhancements that improve business value. * Understand integration architecture, APIs, authentication methods, and data synchronization processes. * Create, refine, and manage test plans, test cases, test scripts, and testing documentation. * Perform and coordinate quality assurance (QA), regression testing, and user acceptance testing (UAT). * Prioritize features and functionality in collaboration with Product Management and business stakeholders. * Support sprint planning, backlog grooming, sprint reviews, retrospectives, and other Agile ceremonies. * Collaborate with developers, engineers, and product team members to ensure timely and high-quality delivery. * Support release planning, deployment validation, and post-production verification activities. * Identify risks, dependencies, and potential delivery challenges and assist in developing mitigation plans. * Provide Tier 1 off-hours support by participating in triage and application support rotations to ensure timely issue resolution. * Design, execute, and analyze A/B tests or similar experiments to optimize user experience and business outcomes. -------------- Qualifications -------------- * 3+ years of experience administering, configuring, and developing Microsoft Dynamics CE (Sales) applications. * Experience working with Microsoft Dataverse and the Power Platform. * Experience developing custom solutions using C#, JavaScript, Power Apps, and Power Automate. * Understanding of Dynamics 365 security models, business units, teams, roles, and solution management. * Experience gathering requirements and translating business needs into technical solutions. * Experience creating process documentation, technical documentation, data mappings, and workflow diagrams. * Knowledge of REST APIs, web services, integrations, and data synchronization concepts. * Experience troubleshooting application, integration, and data-related issues. * Experience with Agile methodologies and software development lifecycle practices. * Strong analytical, problem-solving, and organizational skills. * Strong written and verbal communication skills. * Ability to effectively collaborate with technical and non-technical stakeholders. * Ability to manage multiple priorities in a fast-paced environment. *Preferred* * Experience with Dynamics 365 Customer Service, and/or Marketing Customer Insights. * Experience with Azure services, integrations, and cloud technologies. * Experience with Power BI reporting and analytics. * Experience with DevOps, CI/CD pipelines, and Application Lifecycle Management (ALM). * Experience supporting enterprise CRM platforms within a multi-business-unit organization. * Microsoft Dynamics 365, Power Platform, or Azure certifications. * Insurance industry experience. *Education Requirement* * Bachelor’s Degree (open to all degrees and majors) * At least 3 years of job experience -------------------------- Additional Company Details -------------------------- We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include: • Base Salary Range: $121,000 – $140,000 • Eligible to participate in annual discretionary bonus. • Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. ------------------- Sponsorship Details ------------------- Sponsorship not Offered for this Role