DevOps Engineer I

This role is essential in supporting our critical infrastructure and providing excellent customer support for our products and offerings. The DevOps Engineer I will also participate in the continuous growth and improvement of our internal processes using automation and exciting new technologies. * Monitor, troubleshoot, deliver and support development, staging, and production environments on AWS for both internal development and customer projects * Troubleshoot and resolve assigned support tickets submitted by internal development teams and customers. * Assist in security, infrastructure, and general IT rollouts and implementation efforts * Document procedures, configurations, and best practices. * Participate in an on-call rotation to provide off-hours support to internal development teams and customers. * Bachelor’s degree in computer science, Information Systems, or related field required. * Basic understanding of Windows Administration, Linux Administration, and IIS Management. * Knowledge of Amazon Web Services (AWS) and general cloud computing concepts – EC2, S3, RDS, VPC, Lambda, etc. * Familiarity with at least one programming or scripting language (e.g., Python, Bash, PowerShell). * Demonstrated mastery of Development tools and methodologies, such as Firewall concepts, network connectivity, XML config files, Rest API calls, HTTP Headers and Response Codes. * Understanding of source control systems (Git basics). * Willingness to learn CI/CD tools, containerization (Docker), and infrastructure automation. * Willingness to participate in an on-call rotation, and provide occasional support outside of regular business hours * Must have passion for technology and a focus on automation. * Must have excellent communication, presentation, and documentation skills. * AWS Certification(s) are preferred. #LI-MB1 #LI-Hybrid