Information Technology Specialist (Customer Support)

About the Position: This is a term position not to exceed 36 months within the Department of War Education Activity (DoDEA) Information Technology Division's Global Operations Branch at Fort Knox, Kentucky. This Position is obligated. This is a Direct Hire Solicitation. Major duties: Analyze incident request trends and patterns in order find opportunities to improve services. Analyze, document, and plan for additions, upgrade, or configuration to ensure proper application software and web services. Analyze hardware and software problems for on-the-spot repair/replacement or referral for other repairs. Remove, reinstall or reconfigure desktop software or web services in order to correct issues. Monitor helpdesk system for newly submitted tickets, documents, and update existing tickets until complete resolution. Test new software deployment packages and Operating System images and provide feedback or solutions.