Program Analyst

The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in the Office of Visitor and Guest Services, National Museum of African American History and Culture (NMAAHC), under Secretary for Museums and Culture, Smithsonian Institution (SI). Major duties: This position serves as a Program Analyst and is responsible for analyzing Office of Visitor and Guest Services (OVGSs) programs and operations, developing recommendations for improvement, and supporting the planning, implementation, and evaluation for visitor service programs and initiatives. Typical duties include: Reviewing and analyzing OVGS programs, operational practices, procedures, workflows, and service delivery methods to identify opportunities to improve effectiveness, efficiency, consistency, and the visitor experience. Assessing OVGS training and operational readiness needs and developing, reviewing, coordinating, and continuously improving training materials, standard operating procedures, onboarding resources, refresher training, and other operational guidance. Developing, implementing, and maintaining systems and tools for organizing, documenting, analyzing, and communicating OVGS program and operational information, including procedures, schedules, briefing materials, reports, and other resources. Evaluating the effectiveness of these tools and recommending improvements. Coordinating assigned OVGS projects and initiatives from planning through implementation, including establishing milestones, coordinating with internal and external stakeholders, tracking progress, analyzing implementation challenges, recommending corrective actions, and reporting results. Researching emerging practices, technologies, and approaches within visitor services and related fields and evaluating opportunities for application within OVGS. Requirements: Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.