Care Coordinator Registered Nurse (RN)

This Care Coordinator Registered Nurse (RN) position is in the Specialty service at the West Haven VA Connecticut Healthcare Systems, located in West Haven, CT. This position is full-time at 40 hours per week. Major duties: The Care Coordinator Registered Nurse (RN) focus is on individual growth and development in practice with increased levels of self-direction. The Care Coordinator RN is responsive to patient and provider requests and ensures customer satisfaction which reflects an understanding of surgical procedures. Duties include but are not limited to: Provides patient management, care coordination, and discharge/disposition planning for the outpatient setting. Provides comprehensive, professional, and personalized preparation of patients prior to surgical and/or medical procedures, to include patients scheduled to receive sedation and anesthesia care in the Cardiovascular Catheterization Laboratory ("Cath Lab). Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Follows procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. They are an integral part of the interdisciplinary team to facilitate appropriate patient assessments in the pre-procedure period. Coordination of anesthesia evaluations, validation of testing as ordered by the surgeon and adjunct providers, transportation assistance, lodging arrangements, identifying potential roadblocks to scheduling patients for procedures and alerting the care team, assisting patients in planning for post-procedure care, and patient and family education. Patient and family education is focused on overall plan of care, pre-procedure instructions for transport to and from the procedure and specific individualized physical preparation needed prior to the procedure. Acts as the patient advocate and answers patient inquiries and resolves patient concerns. Collaborates with specialty clinic care team, Cath Lab staff, anesthesia providers, and adjunct providers as needed to ensure complete preparation for the procedural patient. Maintains metrics related to clinic performance goals and objectives and participates in continuous quality improvement projects. Makes caring for the Veteran their priority while in the work setting and demonstrates customer service principles in all aspects of work. Work Schedule: Full-time, day-shift Monday-Friday 8:00 A.M.- 4:30 P.M and 8:30 A.M. to 5:00 P.M. Telework: Ad-hoc, as determined by the agency policy. Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Notifications: This position is not a AFGE Bargaining Unit position. Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This position is in the Excepted Service. The salary is based on the grade and step approved for the selected candidate. Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory VA offers a comprehensive total rewards package: VA Nurse Total Rewards Requirements: U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.