Supervisory IT Specialist (Director of Operations)

The Director of Operations position is located within the Office of Information and Technology (OIT), End User Operations, Pacific District. The position is responsible for providing strategic leadership and overseeing resource management, including financial, human capital, and acquisition resources. The Director leads the development and implementation of strategies necessary to effectively manage IT across multiple areas within OIT. Major duties: Provides leadership, planning, and management for all information technology strategy, development, and implementation in assigned Area Enforces strict adherence to VA's standards, architectures and change control, including version and release management, governance and strategic planning, and SLA compliance. Oversees the day-to-day operations, services, maintenance and security for all customers within a group of areas within a District Collaborates closely with partners in the Infrastructure Operations and Command Center Operations Divisions to deliver full service and total ticket Management for all end users. Leverages technologies, processes and resources across the Areas to deliver specific business outcomes. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles 801 - Program Manager 805 - Program Auditor For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.cisa.gov/tools/cyber-career-pathways-tool Work Schedule: Monday-Friday 8:00-4:30 pm (Tour of duty may be subject to change based on organizational needs) Compressed/Flexible: As determined by the Agency Policy Telework: Adhoc telework may be authorized at management discretion. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a Virtual Position Position Description/PD#: Supervisory IT Specialist (Director of Operations)/PD16828A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Demands: The work is sedentary. Some work may require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site. Working Conditions: Work is performed in a typical computer operations environment. Rooms are well-lighted, air-conditioned office spaces with moderate noise from common office equipment. Computer equipment on the operations floor involves the use of high voltage electricity. Requirements: You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.